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If you need assistance call 877-549-8721 or email us.

Return Policy

 

  • If you are not 100% satisfied, return your purchase with tags unworn/unwashed within 14 days of receiving your order or partial shipment by filling out the Return Authorization Form (click "Form" to access) For exchanges please provide the SKU, size, and color you would like. 
     
    • Camber, Carhartt and Bayside returns have a 20% restocking fee applied to all returns unless it is an exchange.
    • Return Authorization numbers are generated within 5 business days and needed in order to return your items.
    • Shipping Charges are non-refundable and will be deducted from all returns. 
    • There is a non-refundable fee of $9.99 associated with exchanges.
    • Always check your order for accuracy as mistakes in shipping can happen. If the item has been washed or warn we cannot return/exchange it.
    • Returns exceeding 14 days will be charged a 20% restocking if accepted. 
    • For manufacturing defects, please email customer service with a picture and brief description of the issue.
    • Items shipping overseas are not eligible for free returns and exchanges even if a mistake is made. Please contact us for questions or regarding any issues at customerservice@allusaclothing.com
    • All returns must have a return authorization number in order to be returned. In cases where orders are received without one, a 20% restocking fee is applied. 
    • All orders exceeding $500 are considered wholesale orders and receive a 20% restocking fee depending on assesment if returned. 
    • Items that have been decorated, are dirty, or discontinued can not be returned
    • Returned packages are processed within 1-2 weeks, however, can take 30 days to be completed. Refunds usually post in 3-7 business days depending on your banking institution, and will be refunded to the original payment method. 
    • The shipping charges are refunded in the case of a manufacturer error or a shipping error, with proof provided. 
    • Exchanges can take up to 30 days or more to ship. This is due to production. We will contact you with options to change color, style, or size in a situation where a delay may happen. 
    • All products must be returned in as new condition, in the original packaging and that includes all tags and labels. Labels must be intact and if removed there will be a 20% restocking fee. Products cannot be returned once worn or washed. Items cannot have deodorant stains, pet hair or smell of cigarette smoke.
    • We cannot accept C.O.D deliveries.
    • Please keep the tracking confirmation to confirm your return was received. 
    • Refunds are processed within 30 days to the original payment method. 
    • Underwear, socks, and hats, and gift cards are non-returnable unless defective.
    • Restocking charges will be assessed on large or customer orders (wholesale) due to refused shipments, incorrectly ordered sizes or customer errors. A 20% restocking fee will be assessed on the return of wholesale order items including samples. Freight charges will be assessed as well.
Return or Exchange

  To initiate a return, please go to your account page, then click RMA on the left, and click Request New RMA.
 
  * We are not responsible for lost or damaged packages by any shipping carrier. We are happy to help with claims to the best of our ability.