I have questions pertaining to my order.
If your items are being shipped in multiple orders or if we have questions/comments pertaining to your order, we will record them in the order notes.
You will find the notes by selecting the red button (View / Change Order) on the "Review Orders / Track Packages" page under MY ORDERS of the MY ACCOUNT page. Notes will be listed above the order.
(My Account >> My Orders >> Review Orders / Track Packages >> View / Change Order)
Click the "ORDER HISTORY" link in the footer section of our site to track your order.
Has my order shipped?
We process your order as quickly as possible to ensure that you receive it within the specified delivery time. If your order doesn't arrive within that timeframe, please contact us at customer service.
Occasionally, high demand causes us to run out of certain items. If we don't have an item that you've ordered in stock, we notify you by email.
In an instance that an out-of-stock item is not expected to come back in stock, we cancel the order for that item. In this case, we don't charge you for the item or any taxes or shipping charges related to it. However, if your order includes other items, taxes, and shipping for that part of your order are still charged.
Orders generally ship within 2-3 business days. For more information on your status click the "ORDER HISTORY" link in the footer section of our site to check.
How do I change quantities or cancel an item in my order?
Click the "ORDER HISTORY" link in the footer section of our site to view orders you have placed. Then click the "CHANGE QUANTITIES / CANCEL ORDERS" link to find and edit your order.
Please note that once an order has begun processing or has shipped, the order is no longer editable. You can also contact us at customer service for assistance.
How do I track my order?
FOR EACH ORDER, YOU CAN SEE ORDER DETAILS AND SHIPMENT SUMMARY. THE SHIPMENT INFORMATION INCLUDES A TRACKING NUMBER FOR EACH PACKAGE, WHICH YOU CAN CLICK TO SEE THE PROGRESS OF YOUR PACKAGE.
IN MOST CASES, THE SHIPPING CARRIER IS IDENTIFIED AS THE U.S. POSTAL SERVICE (USPS), UNITED POSTAL SERVICE (UPS), OR FEDERAL EXPRESS (FEDEX).
IN SOME CASES, WE MAY SEND AN ORDER IN MULTIPLE PACKAGES. WHEN WE DO, WE PROVIDE TRACKING INFORMATION FOR ALL PACKAGES. YOU ARE CHARGED ONLY ONCE IF WE SEND YOUR ORDER IN MORE THAN ONE PACKAGE.
IF YOU CLICK ON THE TRACKING NUMBER PATHWAY YOU WILL BE REDIRECTED TO THE CARRIERS WEBSITE WHICH HAS THE MOST UP-TO-DATE INFORMATION. HOWEVER, IF YOUR PACKAGE HAS NOT ARRIVED WITHIN THE STATED SHIPPING TIME, FEEL FREE TO CONTACT US.
CLICK THE "ORDER HISTORY" LINK IN THE FOOTER OF OUR SITE TO TRACK YOUR ORDER.
My order never arrived.
Click the "ORDER HISTORY" link in the footer section of our site to track your order status. Be sure that all the items in your order have shipped already. If you order displays your package tracking numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
How do I create an account?
Click here and choose the “Create an Account” under the “New Customers” on the right side.
How do I edit my account information?
Click the "Login" header to open your account information.
I forgot my password.
Click here or the login link at the top right-hand side of our site. Under the login box, you'll see a link that says "forgot your password? Click here". That link will send an email to you with your password.
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the checkout page where you will be offered shipping method choices and their prices.
How do I return my product?
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service at [email protected] or (877) 549-8721 within 72 hours of receiving the product.
What is your return policy?
Please see our "Terms & Conditions for complete details regarding our return policy.
When will my order ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "ORDER HISTORY" link in the footer section of our site to track your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
Low Price Guarantee
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and save you money!
This website is protected with ssl (secure socket layer) encryption, the highest standard in internet security.
Do I have to pay sales tax?
You only have to pay sales tax if you are located in Indiana, Kansas, Louisiana, Michigan and New York.
I have a question on my charges.
Click the "ORDER HISTORY" link in the footer section of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
What are my payment choices?
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
I need a copy of my receipt/invoice.
Click the "ORDER HISTORY" link in the footer section of our site to view your order and reprint your invoice.
How do I find my product?
To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the search box found at the top of the page. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I navigate the site?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. Quick tip: place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is not a link will leave your cursor as an "arrow". You may also type a keyword into the search box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I use a coupon?
After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
Your credit card will be charged when your order is placed.
Wholesale Customer Information
New wholesale customer information
- All accounts must be paid by credit card or check. Orders will not be placed until checks are cashed.
- Orders under $250 will have a 3% credit card fee if paying by card.
- There will be a $30 fee charged for returned checks.
- If you are sales tax exempt, you must provide us with a filled-out state exemption form. Minimum order
- All opening orders are subject to approval.
- A resale tax number is required for our records.
- The minimum opening order is 12 pieces
Terms of payment:
- Checks ($50 service charge on all returned checks)
- Credit cards (American Express, MasterCard, Visa, Discover)
General account criteria:
- All items shown are subject to availability and some styles may be discontinued without notice.
- Changes in pricing and styles may occur without notice.
Damaged/defective merchandise return policy:
If an item fails to perform as expected, it may be returned for replacement or credit. Items must have prior authorization before returning.
To report any damaged merchandise or defects in material or workmanship:
- If items were ordered as blank goods, then they may not be returned after being decorated. If All USA Clothing provided the decoration services, then All USA will replace damaged items.
- Contact our customer service department – (877) 549-8721 – with item number and description of issue and you will be issued a return merchandise authorization number (RMA).
- Upon receipt and verification of the return, we will issue a credit memo for the value of the return.
- If a replacement is needed, please advise your customer service representative to enter a replacement order.
- For items damaged in transit (apparent damage to shipping cartons), please contact the carrier.
- Shipping charges for refused shipments that are shipped correctly and on time will be the responsibility of the account.