Wholesale Customer Information
New Wholesale Customer Information
- All accounts must be paid by credit card or check. Orders will not be placed until checks are cashed.
- Orders under $250 will have a 3% credit card fee if paying by card.
- There will be a $30 fee charged for returned checks.
- If you are sales tax exempt, you must provide us with a filled out state exemption form. Minimum Order
Requirements:
- All opening orders are subject to approval.
- A resale tax number is required for our records.
- Minimum opening order is 12 pieces
Terms of Payment:
- Checks ($50 service charge on all returned checks)
- Credit Cards (American Express, MasterCard, Visa, Discover)
General Account Criteria:
- All items shown are subject to availability and some styles may be discontinued without notice.
- Changes in pricing and styles may occur without notice.
Damaged/Defective Merchandise Return Policy:
If an item fails to perform as expected, it may be returned for replacement or credit. Items must have prior authorization before returning.
To report any damaged merchandise or defects in material or workmanship:
- If items were ordered as blank goods, then they may not be returned after being decorated. If All USA! provided the decoration services, then All USA! will replace damaged items.
- Contact our Customer Service Department – (877) 549-‐8721 – with item number and description of issue and you will be issued a Return Merchandise Authorization number (RMA).
- Upon receipt and verification of the return, we will issue a credit memo for the value of the return.
- If a replacement is needed, please advise your Customer Service Representative to enter a replacement order.
- For items damaged in transit (apparent damage to shipping cartons), please contact the carrier.
- Shipping charges for refused shipments that are shipped correctly and on time will be the responsibility of the account.
How do I contact you?
Please click here for our company contact information.
